Returns & Exchanges

I know the importance of a positive shopping experience, so if for any reason you receive your item and you are not happy, please get in touch with me to let me know: hello@kirstylief.com 

Certain items can be returned or exchanged within 30 days, however you will be responsible for the cost of return shipping and the refund will only be provided once the item has been received back to me. Original shipping costs will not be refunded either and all products must be returned in their original condition and packaging. Customised items such as the fingerprint pieces and anything stamped or with a birthstone in it cannot be returned, as they have been made for a specific purpose and wearer. 

As all of our jewellery is entirely handmade, there will always be slight variations between pieces, and my pieces should be handled with care as they are delicate. Please read the section on caring for your piece on this page. If you feel a piece of jewellery is faulty, or if breakage has occurred, please contact me and be sure to send a photo: hello@kirstylief.com