Ordering & Shipping

Do you make custom orders?  Custom chain lengths or ring sizes?
Yes. I am able to take on custom orders, especially if they are in my style of jewellery making. If I cannot take them on, I will have some fantastic suggestions for other jewellers to help with your specific project. I am also happy to customise any products you can find on my website. Please send an email to hello@kirstylief.com with any questions.

How does your postage options work?
If you are ordering within Australia, free shipping is available and included in the price of all fingerprint pieces. For any other piece, you can select free shipping for regular postage, or Express Post. Please note that this does not mean that the order will be made faster, just that it will be expressed rather than sent via regular parcel post. 

Please note that if you purchase an incense holder, and select free shipping, tracked shipping is not included. 

Do you ship internationally?
For fingerprint pieces, this is not currently an option on my website, simply due to the amount of back and forth postage, and the details involved in that. Please send me an email if you are located outside of Australia and would like a fingerprint piece, as there are ways around this, but I need to discuss the specifics, and there are additional postage fees involved.

For all other items, yes - currently there is only 1 option for international ordering. Australia Post with Signature on Delivery ($28.00AUD). Send me an email for further details on delivery times as they vary between destinations: hello@kirstylief.com 

When will my order be shipped?
I try to get orders shipped as soon as possible, but please allow up to 2 weeks production for your purchase. For all fingerprint pieces, I try dispatch the kit within 24 - 48hours. For the best idea on time frame for the final piece to arrive to you, this will depend largely on how long it takes you to finish taking the impressions. The best way to get a time frame is to add the following together: your time to take the prints + postage to me + 10-15 business days from when I receive the prints back from you + Express Postage back to you = how long the finished piece will take. If you urgently need a piece, please contact me to enquire if I have the specific piece in mind in stock. 

How can I track my order?
Once your order has been paid for, you will receive an email confirming that your order has been received. I'll be in touch to let you know the status of your order as it progresses, and you will receive a dispatch email once the order has been shipped with a tracking number.